Like a lawyer's retainer, the monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not roll over. You can take comfort in the fact that what you request within that 30/60 minutes of time (depending on your plan) will be addressed by our team with immediate attention.

The whole purpose of our client plans is preventative care, so we hope to prevent anything from happening. However, in the case your website gets rolled into the ER, we will be there right by its side communicating with the web hosting on your behalf. We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups. Depending on the reasoning behind the hack, there may or may not be additional fees for restoration.

Glad you asked! Content update requests and small design improvements are the most common requests, however anything that can fit into your monthly support time is free game. We just ask you to be aware that requests for new features to your website will likely result in a formal quote as those commonly go over the monthly dedicated time.

Yes, if you don't update the site often and are only looking for someone to handle the security and backups, I can definitely help with that. Please reach out to discuss this further. Security & backup only plans start at $50/month.

Email is our best form of communication since it yields the fastest response. However, we know brainstorming works best on the phone or on a video call. These consulting calls are reserved for our Premium plan clients. They help focus a trajectory of the website for growth and improvements. Many times clients use this time to online screen-share small updates or training.

If you have a task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan. However, many times we will evaluate requests that exceed your time on a case-by-case/ basis, and with approval, work past the time and bill for the time exceeded at our current support rate of $100hr.

Absolutely. We are all about a relationship with you and your website, so we would hate to see you go but we know financial needs weigh on many decisions and don't want to lock anyone in. Request a cancellation via email to jenn at multipillarmarketing.com, and we will immediately stop the next payment.

Although these plans are for sites we build or re-design, we welcome clients who are looking for a long-term relationship with a dedicated webmaster.

We first start out with a Security Smart Website Audit to become familiar with your business, how the website fits into your overall marketing plan, review the website, how it was built, and any potential issues that can arise. During the evaluation, we will perform all the "Website Updates and Monitoring" tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan.